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How do I know if the Server on is secure?

All your personal information is secured on our server through the SSL, which can be seen on the checkout page, thus making it impossible for third parties to view any of your personal information. 

Below is the link to check SSL


Are the items sold on Authentic? guarantees the authenticity and condition of every single item on the website.  All items sold on are 100% authentic and brand new with original tags attached. 


Will I need to pay duties?

All Duty Fees for US customers are included in the checkout price.  There will be no other additional costs or charges other than what is being charged on your checkout page.


Do you offer next day delivery?

Kotore does offer next day and second day delivery on selected items.  Please contact one of our customer service representatives to see if your item qualifies for express shipping.


I added and item to my cart and now it shows out of stock

Our website is integrated with the most updated technology to ensure a pleasant shopping experience.  Sometimes popular items sell out very fast.  Therefore, if an item shows available on our site, it may not be available a couple of minutes later.


How can I track my order?

You will receive an email with shipping confirmation once your order ships.  You will be able to track your order with the tracking number in the email.  You may also receive text messages from DHL or Fedex with accurate shipping updates.  You can also go to or login to your account and go to my orders.   


Can I place an order over the phone?

Please contact us at 855-9-Kotore so one of our customer service specialist can assist you with placing your order