Designer Fashion for Less

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Customer Assistance

cs@kotore.com

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FAQs

Are your products really authentic? 

Absolutely. Every item sold through Kotóre is 100% authentic. You will not find any knockoffs or counterfeits on our website.

How can you be sure? 

Kotóre vets all of our vendors to make certain they provide us with only authentic designer apparel. All of our orders are fully documented and verifiable.


How do you get your prices so low? 

We have spent years cultivating relationships with trusted vendors, which helps us to obtain high-end apparel at incredibly low prices. We pass those savings on to you. 


Do I have to pay for shipping? 

No. If you live within the contiguous United States we will ship your purchase for free. Addresses outside the contiguous US will incur shipping fees that will be noted at checkout.


What about returns? 

No. Just like shipping, we’ll take back merchandise without charging a restocking fee, and if you live within the contiguous US there will be no charge to ship the items back to us.


How long have you been around? 

Kotóre has been purveying high fashion for over ten years.


What do I do if my item doesn’t fit?

Just give us a call or fill out our contact form. We’ll be happy to take the item back and issue a full refund. Learn more about our free and easy return policy.


How can I tell if an item fits my measurements? 

We do our best to provide accurate sizing information on all pages, but if you’d like to verify measurements before making a purchase you can contact us to check sizing or to answer any other concerns you may have.